Política de reembolso

JHL Furnishing and Fashion Inc

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, the item must be in the same condition in which you received it: unused, with any original tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to request a return

1. Email support@jhl.design within 30 days of delivery.
2. Include your order number, the item you wish to return, the reason for the return, and photographs if the item is damaged, defective, or incorrect.
3. Wait for our approval before sending anything back.
4. If the return is accepted, we will provide the authorized return address and instructions. When applicable, we will also provide a return shipping label.
5. Pack the item securely and follow the supplied instructions. Items returned without prior authorization may not be accepted.

For any return question, contact support@jhl.design.

Damages and issues
Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items
Perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases cannot be returned. Sale items and gift cards are also non-returnable. Contact us if you are unsure whether your item is eligible.

Exchanges
The fastest way to receive a different item is to complete an approved return and place a separate order for the replacement.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may cancel or return your order within 14 days for any reason, subject to applicable law. The item must be unused, with any original tags and packaging, and accompanied by proof of purchase.

Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, contact support@jhl.design.