If your order has not been shipped yet, we’re happy to help.

Please contact us as soon as possible, and we’ll do our best to update or cancel it for you.

Once the order has been shipped, changes may no longer be possible.

We usually prepare and ship your order within 1–3 business days after it is placed.

Each piece is carefully packed to ensure it arrives safely.

For custom or made-to-order items, the estimated processing and delivery time will be shown on the product page. In most cases, these orders are completed and delivered within 35 days.

Once your order is on its way, you’ll receive a shipping confirmation with tracking details.

We occasionally offer discount codes. Please check our homepage or subscribe to our emails for the latest promotions.

Delivery times vary depending on your location:

Major regions with direct international shipping: approximately 6–10 business days

Other or remote areas: delivery times may vary and can take longer depending on local logistics

Please note that during peak seasons or customs delays, delivery may take a little longer.

We truly appreciate your patience.

To request a return, please contact our support team at ella.h.jhl@gmail.com with your order number, reason for return, and photos of the item. We will send you a return authorization and instructions within 24–48 hours.

We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging. Personalized goods are non-returnable. Refunds are processed within 5–7 business days after we receive and inspect your return.

To exchange an item (e.g., size/color), email us at ella.h.jhl@gmail.com with your order number and the new item you want. Exchanges are subject to stock availability. You will be responsible for return shipping, and we will cover the cost of resending the new item.

You can reset your password by clicking the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a password reset link. Please check your inbox (and spam folder) and follow the instructions to create a new password.

You can view your order history by logging into your account and clicking the "Orders" or "Order History" section. There you will see all your past orders, tracking numbers, and order statuses.