FAQ

If your order has not been shipped yet, we’re happy to help.

Please contact us as soon as possible, and we’ll do our best to update or cancel it for you.

Once the order has been shipped, changes may no longer be possible.

Most in-stock orders are prepared within 2-5 business days, depending on order volume and item availability.

Each piece is packed with care to help it arrive safely.

For custom, made-to-order, or special items, please check the product page for the current estimated processing time.

Once your order is on its way, you will receive a shipping confirmation when tracking is available.

We occasionally offer discount codes. Please check our homepage or subscribe to our emails for the latest promotions.

Delivery times vary by destination, carrier service, customs processing, and local logistics.

Estimated shipping time, when available, will be shown at checkout or in your shipping confirmation.

During peak seasons, holidays, weather events, or customs delays, delivery may take longer than usual.

To request a return, please contact our support team at support@jhl.design with your order number, reason for return, and photos if the item arrived damaged, defective, or incorrect.

We will review your request and send return instructions if the item is eligible under our refund policy.

Please review our refund policy for the current return window, eligibility requirements, and exclusions.

Items generally need to be unused and returned in their original condition and packaging. Personalized, made-to-order, final-sale, or hygiene-sensitive items may not be eligible for return.

If you are unsure whether your item qualifies, contact us before sending anything back.

If you would like to exchange an item, email us at support@jhl.design with your order number and the item you would like instead.

Exchanges depend on item eligibility, stock availability, and the condition of the returned item. In many cases, the simplest option may be to return the original item and place a new order.

You can reset your password by clicking the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a password reset link. Please check your inbox (and spam folder) and follow the instructions to create a new password.

You can view your order history by logging into your account and clicking the "Orders" or "Order History" section. There you will see all your past orders, tracking numbers, and order statuses.